Shipping policy

Shipping

PM MODE ships from Melbourne to addresses across Australia and New Zealand.

Orders placed before 2pm AEST on business days are generally dispatched on the same day. Orders placed after 2pm AEST or on weekends and Victorian public holidays will be dispatched on the next business day.

During product launches, promotional periods or other periods of high demand, dispatch may take slightly longer.

Delivery Times

Estimated standard delivery times within Australia are:

Melbourne metro: 1–2 business days
Other Australian capital cities and metropolitan areas: 2–5 business days
Regional and remote Australia: 3–7 business days

These delivery times begin from the date of dispatch and are estimates only. Delivery may take longer during public holidays, promotional periods, severe weather or circumstances outside our control.

Shipping Costs

Available shipping methods and their applicable costs will be displayed at checkout before payment.

Any free shipping promotion, if available, will be subject to the conditions shown on our website at the time of purchase.

New Zealand Shipping

PM MODE ships to New Zealand. Available shipping options and costs will be displayed at checkout.

Delivery to New Zealand will generally take 5–12 business days from dispatch. Delivery times may vary depending on the destination and customs processing.

Customers are responsible for any import duties, taxes, customs fees or other charges imposed by local authorities.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for the tracking information to become available after receiving your shipping confirmation.

Incorrect Shipping Information

Please check your shipping address carefully before completing your purchase.

If you notice an error in your shipping details, contact us as soon as possible at pmmode.au@gmail.com. We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been processed.

PM MODE is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete shipping information provided at checkout.

Delayed, Lost or Damaged Orders

If your order has not arrived within the estimated delivery timeframe, please check the tracking information provided in your dispatch email.

If you believe your parcel has been lost or if it arrives damaged, contact us at pmmode.au@gmail.com with your order number and any relevant photographs. We will review the matter and assist you with the next steps.