Refund policy

30-Day Money-Back Guarantee

We want you to feel confident trying PM MODE.

If PM MODE isn’t right for you, contact us within 30 days of receiving your order at pmmode.au@gmail.com. Please include your order number and a brief explanation of your request so we can review it and provide the next steps.

Our 30-Day Money-Back Guarantee is in addition to any rights you may have under the Australian Consumer Law.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

For a standard return, the product must be unopened, unused, in its original condition and in its original packaging. You will also need to provide your receipt or other proof of purchase.

Because PM MODE is a consumable food product, opened products generally cannot be physically returned for change-of-mind reasons. This does not affect our 30-Day Money-Back Guarantee or your rights under the Australian Consumer Law where a product is faulty, damaged, unsafe or otherwise does not meet a consumer guarantee.

To request a return, contact us at pmmode.au@gmail.com before sending anything back.

If your return is accepted, we will provide instructions explaining how and where to send your product. Items returned to us without first requesting and receiving return approval may not be accepted.

Please do not send returns to any address shown on the original parcel without contacting us first.

Return Shipping

Where a return is accepted for a change-of-mind reason, the customer may be responsible for the cost of returning the product.

If the product is faulty, damaged, unsafe, incorrectly supplied or otherwise covered by the Australian Consumer Law, PM MODE will provide an appropriate remedy and cover reasonable return costs where required.

Original shipping charges are generally not refundable for change-of-mind returns. This does not limit any rights available under the Australian Consumer Law.

Damaged, Faulty or Incorrect Orders

Please inspect your order when it arrives.

Contact us as soon as possible if your product is damaged, faulty, unsafe or different from what you ordered. Please email pmmode.au@gmail.com with:

Your order number
A description of the issue
Clear photographs of the product and packaging where relevant

We will assess the issue and work with you to provide an appropriate remedy.

Exceptions and Non-Returnable Items

For health, hygiene and safety reasons, we generally cannot accept change-of-mind returns for opened food products.

We also cannot accept change-of-mind returns for:

Gift cards
Personalised or custom-made products
Products that have been used, altered or damaged after delivery
Products returned without prior approval

These exclusions do not apply where a product is faulty, damaged, unsafe, incorrectly supplied or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

Sale Items

Sale or promotional items are generally not eligible for change-of-mind returns unless otherwise stated at the time of purchase.

However, sale and promotional items remain covered by the Australian Consumer Law where applicable.

Exchanges

We do not currently offer direct exchanges.

The fastest way to receive a different product is to request a return where eligible and place a separate order for the new product after your return has been approved.

If you received an incorrect or damaged product, contact us at pmmode.au@gmail.com before placing another order.

Refunds

We will notify you after we have received and reviewed your request or inspected the returned product, where a physical return is required.

If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.

Your bank or payment provider may require additional time to make the refunded amount available in your account.

If more than 15 business days have passed since we approved your refund, contact us at pmmode.au@gmail.com.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a replacement, refund or another appropriate remedy if a product is faulty, unsafe, not of acceptable quality, not fit for its intended purpose or materially different from its description.